Challenges in Conversational AI and What We Can Do To Prevent Them

If we were to stare at a timeline chronicling the evolution of search, we could look into the past and see how it began with simple keyword recognition. Closer to the center, in the present day, we see how natural language processing (NLP) and machine learning help us recognize and predict user intent, finely tuning results to provide more accurate answers. But as we turn our heads toward the future, it is conversational search that will likely become the norm.